FREQUENTLY ASKED QUESTIONS

All outdoor bookings incur a $75 outdoor fee. This fee covers the cost of additional labor and cleaning that is required for outdoor bookings. This includes lanais, patios, pool areas, decks, front yards, and backyards. We do not do outdoor setups in June-August due to the high heat index that makes conditions unsafe for the children and for our employees during installation and break down. We are happy to provide you a list of indoor venue options for your summer events. Outdoor set ups must be on a flat, dry space outdoors. Grass, concrete, wood decking, and pavers are permitted. We do not set up on dirt or slopes/inclines. Please ensure that there is a clear pathway to the set up area (at least a 5ft opening in any gates or walkways to the outdoor set up area). The set up area should be cleared of ant piles, feces, and furniture prior to our arrival. We do not rearrange furniture or pick up feces and will not set up in these instances. Softplay and ball pit rentals are required to be set up under a shaded area by tent or pavilion/hard structure. The vinyl items can get very hot in direct sunlight, making it unsafe and very un-fun for little ones. You may rent a tent from us, or you may set up your own. If using your own, it must be set up prior to arrival. Although trees provide shade, softplay cannot be set up under them without a tent due to the flowers, leaves, and pollen that fall on the equipment and leave stains on our very expensive items. Bouncers do not require a tent or covering as most have a mesh or vinyl roof that help with the sun. Our tents do not fit over the inflatables. It is the sole responsibility of the client to provide a suitable indoor plan B option for all outdoor bookings. There will be no refunds for items that can't fit indoors when the weather is poor. We will not set up soft play, bounce houses, backdrops, or balloons outdoors when there is a 10% chance of rain or greater, or when there are winds greater than 15mph. SEE WEATHER POLICY.

The safety of your children are our TOP priority! For this reason, we will not set up outdoors when there is greater than 10% chance of rain or winds higher than 15 mph. Rainy and windy weather create unsafe conditions for your children on our equipment and it is against our liability insurance to allow children to play in these conditions. In the case of severe weather conditions, such as storms (tropical, hurricanes, etc), which are deemed by Happy Tots Play Co. in its sole discretion, to make the setups unsafe, Happy Tots Play Co. reserves the right to cancel your Event. We will NOT set up outdoors in these conditions - NO EXCEPTIONS! It is the sole responsibility of the client to provide a suitable indoor plan B option for all outdoor bookings. There will be no refunds for items that can't fit indoors. Should Happy Tots cancel your Event, you shall receive a credit for any other amounts paid toward a rescheduled date for the Event within 12 months. This provision does not apply should (i) the Customer opt to cancel the Event based on weather; (ii) after the Event has already been postponed once; or (iii) if the Event has already commenced and set up has been completed.

1. POLICIES FOR RESCHEDULING EVENTS. For any reason you need to reschedule/cancel your reservation, please be sure to contact us as soon as possible at hello@happytotsplay.com. The following terms, conditions, and procedures shall apply: a. Should the Customer to request to reschedule the Event Date or change the Event Location, Happy Tots has the right to change, increase, or otherwise adjust the Fee and require an additional retainer on a case-by-case basis. b. Customer agrees to coordinate with Happy Tots Play Co. to select a mutually agreed upon rescheduled Event Date and shall execute an addendum providing for the applicable revised terms and conditions, or in the alternative, a new contract that provides for the revised Event information and applies the amounts paid by Customer to the new Event. c. As the items have been booked and set aside for your exclusive use on the requested Event date, credits toward a rescheduled Event shall be given based on the advance notice given to Happy Tots Play Co. and no refunds will be given. The following credit schedule shall be binding on the parties and shall apply to any credits for amount paid in advance to request to reschedule toward a rescheduled Event. Credits are required to be applied and used by Customer within the 12-month period following your original Event Date: i. 28+ days’ notice prior to the Event Date: Full credit. ii. 27-21 days’ notice prior to the Event Date: 75% credit iii. 20-14 notice prior to the Event Date: 65% credit iv. 14-7 days’ notice prior to the Event Date: 50% credit v. 6-0 days’ notice prior to the Event Date: 0% credit and full forfeiture of fees. 2. CANCELLATIONS. In the event that the Customer cancels the Event, the initial 50% non-refundable retainer is NON-REFUNDABLE. All amounts paid to Happy Tots shall be deemed non-refundable and forfeit. Happy Tots shall be released from all obligations and performance requirements under the Contract. A. Cancellations prior to 30 days of commencement of Event Date(s): No Refund, no balance due. B. Cancellations between 14 and 30 days of commencement of Event Date(s): No Refund, Balance due for labor, material, and custom props / decor purchases. C. Cancellations fourteen (14) days or less prior to commencement of Event Date(s): No Refund, remaining balance due. D. Early termination of services due to abuse of Consultant’s personnel or property: No Refund. E. Happy Tots reserves the right to adjust cancellation and refund policy in the event of certain matters, including acts of God, labor disputes, and venue conflicts that are beyond Customer's or Happy Tot's control, as more further described here in below.

Our Party Planning and Decorating Services are for our clients who are seeking an all-encompassing event experience from conception to execution. If you can dream it, we can do it! Once an event requires custom decorating outside of the scope of our standard rental items or predetermined party package offerings, we enter into the realm of Party Planning. Party Planning services may or may not include our standard rental items and outside vendors, if that is what the client is looking for.

The Party Planning process is simple! We require a $250 nonrefundable Planning and Design Fee in order to get the ball rolling. Paying this fee does NOT obligate you to move beyond the planning stage, even though we hope you will! The Planning and Design Fee includes: 1 Site Visit + Consultation Sourcing & Itemizing Custom Decor Sourcing Vendors & Pricing 1 Digital Mockup, if applicable (for Balloons/Backdrops) 3 Custom Party Package Quotes 1 Final Revision Quote Your date and equipment will be informally reserved during this process. This fee is non-refundable and will apply to the final invoice based on your package selection, should you choose to move forward with your booking. 50% non-refundable retainer and signed agreement are due within 48 hours of Final Revision Quote being sent out. You will then be officially BOOKED!

We recommend that clients who utilize our Party Planning services have a planned financial investment of at least $3,000 for the entirety of your event. We require a $250 nonrefundable Planning and Design Fee in order to get the ball rolling. The rest of the cost is determined by which custom package you select based on your needs. We will present you with 3 Custom Party Packages with itemized expenses. You can select one of those packages OR select certain items from each to create your final package (Final Revision Quote). Paying the Planning and Design Fee does NOT obligate you to move beyond the planning stage, even though we hope you will! The Planning and Design Fee includes: 1 Site Visit + Consultation Sourcing & Itemizing Custom Decor Sourcing Vendors & Pricing 1 Digital Mockup, if applicable (for Balloons/Backdrops) 3 Custom Party Package Quotes 1 Final Revision Quote This fee is non-refundable and will apply to final invoice based on your package selection, should you choose to move forward.

YES!! You should know that we use professional grade balloons in order to provide the most durable and beautiful balloons on the market for your event. There is a huge difference between Amazon balloons and our high quality, professional grade balloons. Our balloons are durable and can withstand inflation, shaping, transportation, and outdoor conditions without popping. They also have uniform coloring without streaks, latex drips, or nipples; unlike most Amazon balloons. We have spent years mastering the artful craft of balloon decorating. We have invested so much time, money, and energy into perfecting this skill by taking professional balloon decor courses, attending balloon conventions, and learning through trial and error so you don't have to. You can always opt to DIY your balloons, but do you really want to spend HOURS of your time sourcing, learning, inflating, and installing just to end up with garland that may not even last until your party? It's more than "just" balloons. Professional balloon decor truly elevates ANY occasion. These balloons will likely be in the background of all your photos that you take during your event; photos that you will look back on for years to come with cherished memories. Hire us to take one more thing off your plate!

Yes. The $75 outdoor booking fee applies (one time fee for all outdoor rental items/services.) Although we use the highest quality of professional grade balloons, balloons will always do best in climate-controlled environments indoors. We will do our absolute best to prep your balloons for outdoor conditions, however, we can't guarantee them. If you decide to have us install your balloons outdoors, here's a few tips: Keep balloons out of direct sunlight. Set up should be in a shaded area. Stick to light colored balloons. Dark balloons are more likely to pop quicker as they absorb more heat and expand. Consider upgrading to double-stuffed balloons. Essentially, these are double layered latex balloons that withstand popping much better. And if one layer does pop, there's still another layer of latex. You should know oxidization occurs when latex balloons come in contact with UV light and oxygen. This creates a "matte" or "velvetty" look as the latex loses it's shine. All outdoor balloons will oxidize and have this look.

There are so many variables that come to balloon bookings, however, we do have a pricing structure that we can break down for you. We charge $25/foot for balloon decor and custom design. That includes 3 standard latex colors and 3 sizes of balloons. Specialty balloons incur additional fees starting at $25 per type: printed latex balloons (cow print, etc.) chrome/mirror colors (gold, silver, etc.) extra large size balloons (above 18") foil/mylar balloons confetti balloons swirly/glitter balloons balloons with custom vinyl decals Other factors that are considered when pricing out balloon decor: Outdoor installation $75 Means of transportation (can we inflate on site? Will the balloons fit in our standard business trailer for transport or do we need to rent a $180 Uhaul in order to transport the inflated balloons?) Time for Installation (do we have a narrow window for installation in which we must hire more employees in order to execute the install during that time? We require a minimum of 2 hours for simple installations, up to 4 hours for larger installations.) For balloon/decor ONLY bookings (meaning you are not renting soft play, bounce house, etc), we have a $500 minimum for jobs. We also offer Grab and Go Garlands from 5-8ft starting at $22/ft that are available for customer pick up in Lakewood Ranch 34211. We can also deliver these for a fee (customer installs).